If you're under a house, we're on your phone.
No heat in a freeze, no AC in a heat wave — the emergency call you miss is the job your competitor books. We answer every call, triage the emergency safely, capture the address, and text you the lead, day and night, in English and Spanish.
What it costs you today
The calls you’re built to miss.
After-hours and overflow emergencies
The highest-value calls come when no one's at the desk — nights, weekends, mid-job. A missed no-heat call is a booked job for the next number on the list.
Seasonal surge a human desk can't scale to
The first freeze and first heat wave spike call volume overnight. A fixed front desk can't answer them all; unlimited simultaneous answering can.
“Is the tech on the way?” call volume
High-repeat status calls interrupt dispatch all day and bury the new-customer calls you actually want to reach you.
Day one, the phone is handled
The wedge that pays for itself first.
A 24/7 bilingual dispatcher-receptionist that answers every call, runs a real emergency script, captures the service address, books an arrival window against your schedule, and fires an owner alert the instant a job books.
It never diagnoses, never quotes a repair, and never invents an ETA — a technician confirms on-site. Safety calls go to safety first.
- Picks up on ring one, English or Spanish, calm under stress.
- Runs a real safety script: gas smell / suspected CO → leave the home, call 911 / the gas company first, then stop.
- Marks no-heat / no-AC / active-leak calls urgent, captures address + callback, routes to the on-call tech.
- Books into arrival windows against your real schedule.
- Gives only the diagnostic / trip fee you publish — nothing beyond it.
The operations layer
Then we build what comes after the call.
The receptionist proves the model. The value is the workflows and internal tools we build around it — shaped to how your business actually runs.
- 01
Emergency triage + on-call routing
We build itSafe, keyword-driven triage (no-heat, no-AC, leak, gas/CO) that reaches a live tech fast and never parks a high-value call in voicemail.
- 02
Service-status self-serve
Live nowAn honest scheduled → dispatched → on-site → completed lookup with the real arrival window, so status calls stop interrupting dispatch.
- 03
Maintenance-plan renewals
We build itFollow-up calls and reminders to renew seasonal maintenance agreements — recurring revenue you never have time to chase.
- 04
Seasonal storm / surge mode
We build itTuned handling for the freeze and heat-wave spike — aggressive window management and triage priority when volume jumps overnight.
- 05
Owner reporting + dispatch board
We build itAn honest owner view — calls recovered, jobs booked, after-hours captured, emergencies flagged — with deeper field-service write-back on the roadmap.
Real, callable proof
Hear the live voice demo answer a call right now — the same platform that runs a bilingual agent for a live client in another trade.
The service-status lookup and owner portal are real, shipped product surfaces you can see on a call.
Questions
HVAC owners ask
How does it handle a gas or CO emergency?
Safety first. On a gas-smell or suspected-CO call it tells the caller to leave the home, get to fresh air, and call 911 or the gas company — then it stops. It never tries to book or diagnose that call.
Can it dispatch or promise an arrival time?
It books into the arrival windows you set and routes urgent calls to your on-call tech. It never invents an ETA — your tech confirms on-site.
Does it replace ServiceTitan or Housecall Pro?
No. It works alongside the field-service system you already run and books on our engine day one. A deeper sync into your system is something we scope with you.
See what it does for your HVAC operation.
A short discovery call — hear the live demo, talk through your calls, and scope the right first step.
Other industries we build for: