No new patient should ever hit your voicemail.
A typical practice fields 40–60 calls a day and misses roughly half at peak. We answer every one, book the appointment, handle the “do you take my insurance?” question honestly — and keep every clinical call with your team.
What it costs you today
The calls you’re built to miss.
New-patient calls hitting voicemail
Industry studies consistently find roughly a third of new-patient calls go unanswered. Each one is a high-lifetime-value patient who dials the practice down the street.
“Do you take my insurance?” — the #1 question
It's asked on nearly every new-patient call, it's tedious, and a wrong answer costs trust. It needs an honest, consistent handler — not a guess.
No-shows and unfilled chairs
Empty chairs are lost production. Confirmations and reminders are the cheapest production recovery a practice has, and nobody has time to run them by hand.
Day one, the phone is handled
The wedge that pays for itself first.
A 24/7 bilingual AI front desk that answers every call, books and confirms appointments, captures insurance details, and triages emergencies with a dentist-approved administrative protocol — while refusing every clinical question and routing it to your team.
Administrative only, by design: it never diagnoses, never quotes a coverage percentage or guarantees benefits, and keeps minimum-necessary messaging. HIPAA-ready, with a BAA executed at onboarding.
- Answers on ring one, English or Spanish, so no new-patient call dies in voicemail.
- Books, confirms, and reschedules against your real schedule and appointment types.
- Handles insurance honestly: checks the carrier against your in-network list, gives one of three truthful answers, captures member details, and promises pre-visit verification.
- Runs a hard-coded, dentist-approved emergency protocol — administrative routing, not diagnosis.
- Refuses clinical diagnosis, coverage guarantees, and other-patient info; routes Rx refills to staff.
The operations layer
Then we build what comes after the call.
The receptionist proves the model. The value is the workflows and internal tools we build around it — shaped to how your business actually runs.
- 01
Scheduling + confirmation queue
Live nowFill the schedule and reduce no-shows with confirmations and reminders — the biggest, cheapest production recovery a practice has.
- 02
Beyond the phone — with Zero to Agent
We build itAfter the front desk is live: practice CRM, calendar and workflow integrations, patient portals, and office automation, scoped with Zero to Agent as you're ready.
- 03
Insurance intake + verification handoff
We build itStructured capture of carrier, member ID, group, and subscriber — handed to your team for verification so the front desk isn't re-collecting it.
- 04
Unscheduled-treatment follow-up
We build itAdministrative outreach to rebook treatment a patient hasn't scheduled — never clinical persuasion.
- 05
Recall / reactivation
We build itA follow-up workflow that calls overdue-hygiene patients back to rebook — real recurring revenue. Positioned as phase two.
- 06
Front-desk visibility + PMS path
We build itAn honest owner view of calls answered, new-patient inquiries, bookings, and show-rates — plus a per-practice integration path into your schedule.
Real, callable proof
A dental demo agent and a full dental intake form are live — configure a practice and hear it answer.
The scheduling, confirmation, and owner-portal surfaces are real, shipped product you can walk through on a call.
Questions
Dental owners ask
Is it HIPAA compliant?
It's built HIPAA-ready and we execute a Business Associate Agreement (BAA) with your practice at onboarding, before it answers live patient calls. It captures only the minimum information needed to book and confirm.
Will it give clinical advice or diagnose?
Never. It's administrative by design — it books, confirms, and handles insurance and scheduling. Any clinical question, diagnosis, or prescription is routed straight to your team.
How does it handle insurance questions?
It checks the caller's carrier against your in-network list and gives one of three honest answers — in-network, out-of-network but we file, or not accepted — captures their member details, and promises your team verifies benefits before the visit. It never quotes a coverage percentage.
See what it does for your Dental operation.
A short discovery call — hear the live demo, talk through your calls, and scope the right first step.
Other industries we build for: